678be Privacy Policy
This policy explains in detail how your personal information is collected, stored, and protected.
678be ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains what information we collect about you when you use 678be's website, app, or services, why we collect it, and how we use it.
By using 678be's services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.
1. What information we collect
678be may collect the following types of information to provide its services:
1.1 Identity information
- Full name and date of birth
- National ID number or passport number (for age verification)
- Address — division, district, and area
- Email address and mobile number
1.2 Financial information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history — records of deposits and withdrawals
- Visa or Mastercard card type (full card numbers are not stored)
1.3 Activity information
- Gaming history — bet amounts, wins and losses, and duration
- Login time, IP address, and device type
- Session duration and browsing patterns
- Records of promotional offer acceptance and usage
1.4 Communication information
- Live chat message history
- Complaints and requests sent by email
- Support ticket details
2. How we collect information
678be collects your information in the following ways:
2.1 Direct collection
When you register with 678be, the information you provide yourself is collected directly. This includes your name, date of birth, contact address, and payment method details.
2.2 Automatic collection
When you use the 678be platform, our system automatically collects technical information. This includes your IP address, browser type, operating system, pages visited, and the duration of each session.
2.3 Collection from third parties
Sometimes relevant information reaches us from payment processors (such as bKash or Nagad) or identity verification services. This information is used only for specific purposes and is protected in accordance with our privacy policy.
3. How we use your information
678be uses the information collected for the following legitimate purposes:
3.1 Account management
Information is required to create, verify, and maintain your 678be account. It is used to verify age, confirm identity, and ensure account security.
3.2 Processing financial transactions
Financial information is used to verify and process deposit and withdrawal requests. It also helps prevent fraud and money laundering.
3.3 Service improvement
Information is analysed to improve the gaming experience and provide customised services based on your preferences. This includes personalising bonus offers and promotional benefits.
3.4 Customer service
Your information and communication history are used to respond quickly and effectively to your complaints, questions, and support requests.
3.5 Responsible gaming monitoring
Gaming patterns are monitored to identify signs of potential addiction and provide players with the necessary support. This is an important part of our responsible gaming policy.
3.6 Compliance with legal obligations
Information is retained to comply with applicable laws and regulations, to respond to legitimate requests from authorities, and for audit purposes.
4. Sharing and disclosure of information
678be does not sell or rent your personal information. However, information may be shared in certain circumstances:
4.1 Service partners
Payment processors, identity verification agencies, and technology service providers assist in operating part of our service. These partners are given access only to the information they need and are required to comply with our privacy standards.
4.2 Legal obligations
Information may be disclosed on the basis of court orders, directions from regulatory authorities, or legitimate requests from law enforcement agencies. Where possible, you will be notified in advance.
4.3 Fraud and abuse prevention
If money laundering, fraud, or other illegal activity is suspected, information may be shared with the relevant authorities.
4.4 Business transfers
If for any reason the ownership or management of 678be changes, user information may form part of that business process. You will be notified in a timely manner in such a case.
5. Data protection and security
678be adopts industry-standard technical and administrative measures to protect your information. Our security framework includes:
5.1 Encryption technology
All data transferred between your browser and our servers is securely transmitted via SSL (Secure Socket Layer) encryption. Sensitive financial information is always stored in an encrypted state.
5.2 Access control
Only authorised staff can access your information, and only to the extent necessary for their responsibilities. A log of every access is maintained.
5.3 Security audits
Our systems are regularly tested for security and any potential vulnerabilities are identified and addressed.
5.4 Data breach response
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and take the necessary remedial action.
Important: No security measure is completely foolproof. Keep your password private and contact us immediately if you notice any suspicious activity.
6. Cookies and tracking technologies
The 678be website uses cookies and similar technologies to improve the user experience.
6.1 Types of cookies
- Essential cookies: Required for the basic functionality of the site, such as login sessions and security tokens.
- Functional cookies: Used to remember your preferences such as language and settings.
- Analytics cookies: Used to analyse site performance and usage patterns.
- Marketing cookies: Used to display relevant offers based on your interests.
6.2 Cookie control
You can disable most cookies through your browser settings. However, disabling essential cookies may cause some 678be services to not work properly.
7. Data retention period
678be retains your information only for as long as it is needed. The retention period depends on the type and purpose of the information:
7.1 Account information
Information for active accounts is retained for the entire duration the account remains open. Even after an account is closed, certain information may be kept for a specific period to meet legal requirements.
7.2 Financial transaction records
Transaction information is retained for the long term for financial reporting and audit purposes. The specific period is determined by applicable laws and regulations.
7.3 Security logs
Login history and security-related logs are retained for the purpose of fraud detection and investigation.
7.4 Deletion of data
Once the defined retention period expires, your information is permanently deleted or anonymised using a secure method so that identification is no longer possible.
8. Your rights
As a user of 678be, you have the following rights with respect to your own personal information:
8.1 Right of access
You can find out at any time what information we hold about you. You can request a copy of your information by contacting our support team.
8.2 Right to correction
If your information is incorrect or incomplete, you can request that it be corrected. Contact us via live chat or email for help changing your name, address, or contact details.
8.3 Right to deletion
In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal or contractual obligations.
8.4 Right to restrict processing
In certain circumstances you can request that the processing of your information be restricted, particularly if you raise a question about the accuracy of the information or object to its processing.
8.5 Right to withdraw consent
You can withdraw consent for information that is being processed on the basis of your consent at any time. However, this will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.
9. Protection of minors
678be provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.
9.1 Age Verification
We verify your age at the time of registration. If any user is found to be a minor, their account will be immediately closed and all collected information will be deleted.
9.2 A Message to Parents
If you believe an underage member of your family is using 678be, please contact us immediately. We will take prompt action.
10. Third-Party Links
The 678be website may sometimes refer to third-party websites or services. 678be is not responsible for the privacy policies of these third parties. You are advised to read the privacy policy of any third-party service before using it.
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, or Ezugi have their own terms of service and privacy policies that are separate from ours.
11. Policy Changes
678be may update this privacy policy from time to time. In the event of any significant changes:
- The updated policy will be published on the website.
- The "Last Updated" date at the top of the policy will be changed.
- Users will be notified by email in the case of significant changes.
Continued use of 678be after any changes will be taken as your agreement to the new policy. Therefore, it is recommended that you review this policy regularly.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 678be support team:
Email: [email protected]
Live Chat: Direct support in Bengali is available 24/7
Response Time: Email queries are answered within a maximum of 48 hours on business days
We take your privacy seriously. We are committed to responding to any of your concerns promptly and transparently.
To learn more, see: Terms & Conditions • Responsible Gaming • FAQ